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Terms and Conditions
We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback.
Market Terms
These are the terms that apply when you join Energy Locals. Read Here
Direct Debit Terms
These terms are for customers who pay by Direct Debit. Read Here
Concession Terms
If we apply Government concessions or rebates to your account, they’re covered by these terms. Read Here
Privacy Policy
This puppy has its own page but to keep all our policies neatly in one place, it’s right here too. Read Here
Standing Offer Terms
These terms apply if you have power from Energy Locals but haven’t contacted us. This can happen if you have moved into a property where we’re already supplying the electricity but you haven’t set up an account with us. Unlike many retailers, we don’t use standing offers to sneak up prices – we publish them only because it’s a regulatory requirement. Read Standing Offer Terms for non-Victorian States or Victoria.
Website Use Terms
When using the Energy Locals website you agree to be bound by the Terms of website use. Read Here
Happiness Guarantee campaign terms
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EnergyLocals acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.
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