Are you affected by the coronavirus in Australia? Here’s advice for people who are affected – as well as a request to those who aren’t.

If you hold a concession card or experience financial difficulty, you may also be eligible for a on-supply rebate. An on-supply rebate is a flat annual monetary amount that assists in covering the costs of your energy bills. Different states have different rebate plans, so make sure you are looking at your state-specific plans. We’ve provided some more information on our Government Rebates page.

We provide additional support to customers affected by family violence. Energy Trade customers are entitled to assistance as outlined in Energy Locals Family Violence Policy.